North America
| Interlog Winter USA 2009 |
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January 26-29, 2009
Marriott Marco Island Beach Resort, Golf Club and Spa
Marco Island, FL
www.interlogwinter.com
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| This aftermarket product support and service parts logistics event is designed to ensure you optimize the effectiveness of your supply chain. Topics include: Inventory optimization, Lean initiatives, customer support initiatives, product lifecycle management and global supply chain management. Each year, 300 aftermarket executives gather for the latest on these and other topics critical to their success. Make plans to join now. If you’re interested in taking a leadership role, contact Ariel Borkowsky at ariel.borkowsky@wbresearch.com or 646-200-7476 |
| Interlog Summer 2009 |
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June 15-18, 2009
Omni Hotel - San Diego, CA
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| Join us at Interlog Summer 2009, taking place June 15-18 at the Omni Hotel in San Diego, CA. Interlog Summer 2009 is the service parts and logistics event designed for hi-tech manufacturers and related industries to generate revenue in the aftermarket through improved customer service and product support strategies. |
| Field Service East |
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September 15-16, 2009
Philadelphia, PA
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| Now more than ever service professionals are feeling the pressure to deliver on customer service, aftermarket support and lifecycle management of their products as organizations, suppliers and customers are looking to extend the value of their purchases. As a result service organizations have been adopting numerous technologies and business process strategies to ensure optimal delivery and performance.
In light of this economic deadlock field service executives need to ensure they remain ahead of the curve on the latest issues affecting their service delivery.
For inquiries regarding speaking opportunities, contact Jonathan Massoud 646-502-3255 or jmassoud@wbresearch.com
To secure premium exhibition and sponsorship opportunities, contact Jim Cohen at 646-200-7483 or jcohen@wbresearch.com
For inquiries regarding marketing partnerships contact Nicole Maisner at 646-200-7534 or Nicole.Maisner@wbresearch.com
For general inquiries contact FieldServiceEast@wbresearch.com |
| Interlog Medical 2009 |
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September 15-16, 2009
Philadelphia, PA
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Interlog Medical 2009 will be taking place in conjunction with Field Service East 2009.
For speaking opportunities, please contact Jonathan Massoud at jmassoud@wbresearch.com or 646-502-3255
For sponsorship opportunities, please conact Jodi Richter at jrichter@wbresearch.com or 646-200-7485 |
| Consumer Returns USA |
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October 2009
Atlanta GA
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The only event to focus on returns prevention strategies. Consumer Returns 2009 is focused on improving customer satisfaction and closer collaboration between manufacturers and retailers, which translates into millions in cost savings.
Join Consumer Electronics group on Linkedin today as your first step to recovery from excessive returns management!
“If you are in the consumer returns business you should be at the Consumer Returns conference!” –
Andrew Maderano, National Technical Support Manager, PANASONIC
For speaking opportunities, please contact Debra Haym at 646.200.7465 or Debra.Haym@wbresearch.com
For marketing opportunities, please contact Delnaz Bhopti at 646.200.7445 or Delnaz.Bhopti@wbresearch.com
For sponsorship opportunities, please contact Ariel Borkowsky at 646.200.7476 or Ariel.Borkowsky@wbresearch.com |
| Field Service 2009 |
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April, 2010
JW Marriott Desert Springs
Palm Springs, CA
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| As the challenges in jumpstarting your people and customer expectations keep mounting, the commoditization of services has made it more difficult to differentiate your service offerings and product quality. Do not allow your service organization to fall behind in the latest developments in dealing with today’s most pressing issues. Secure your place now for Field Service 2010 and ensure your workforce is prepared to optimize global service in the most challenging economic climate of our time. |
Europe
| Strategic Service Management 2009 |
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28th-29th October 2009
SAS Radisson Airport, Amsterdam
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The role of after-market service is pivotal in shaping the growth and profitability of companies across Europe. Customer-centric strategic service management is developing as a key frontier in competitive differentiation. Your ability to transcend from implementing a traditionally reactive “break-fix” model to spearheading proactive strategic service management and identifying profitable revenue opportunities will determine your market position, brand reputation and bottom line.
Attend and you will hear over 40 leading, international service practitioners sharing best practice and leveraging their expertise on the most challenging service issues such as:
•Leveraging in-depth metrics to quantifiably measure performance and maximise service potential
•Adopting remote diagnostics to improve operational effectiveness, boost resolution rates and minimise service downtime
•Deploying tools and techniques to optimise customer lifetime value and increase aftermarket wallet-share
•Establishing successful outsourcing partnerships to streamline service delivery and achieve operational excellence
•Adopting a proactive approach to service and driving customer satisfaction through accurate forecasting |
Asia
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